I once saved a renewal from a parking lot, on speakerphone, in a thunderstorm. The customer stayed. So did I, for about an hour.
Austin, TX. Three days in the office: a yes, if the cold brew stays.
$150K to $165K base, as stated. One deal breaker: 6 AM standups.
- Cut churn by a third.Moved 400 accounts to quarterly reviews; logo churn fell from 12% to 8%.
- Built the team from one.Hired and trained nine CSMs in eighteen months, none lost to a rival.
- Wrote the playbook.Onboarding went from 40 days to 19, in a doc people still open.
- Speaks fluent customer.Ran the advisory board; three ideas from it shipped as features.
- StrongRetention instinctCustomers firstSpots a churn risk two quarters early and calls before the customer does.
- StrongBuilds teamsGrow peopleNine hires, nine still there, two promoted.
- SolidData fluencyShow the workRuns health scores in Looker; wants a cleaner CRM, and said so.
- WatchMorning meetingsOwn it"Anything before seven is a crime scene." We would ask.
- UntestedBoard storytellingThink bigThe founder conversation tests this.